VOIP
VOIP services are now available for sole traders and businesses that do not need extra features. Our entry-level package costs R169 per month and includes 80 free minutes. Calls cost 49c per minute across cellular networks.
This service works well for businesses that cannot get a traditional Telkom landline. You can also move offices without changing your business number, provided you have suitable internet coverage at the new location.
What Do You Need for Voice over IP?
Getting started is simple. You will need:
- A VoIP phone, such as a Yealink phone, or a mobile app.
- LTE or fibre with an available LAN port.
- Your own data service if required.
- RICA documents, including your ID and proof of address.
- Your first month’s payment.
- A debit order, credit or debit card, or PayPal for automated payments.
Once we receive your application and payment, we can activate the number within a few hours. We can also set up the service remotely, so you do not need an on-site installation.
You can port your existing number to us for a once-off fee of R150.
A VoIP service must connect to an IP phone or mobile app. The recommended mobile app has a once-off cost of R154 through the Play Store.
Why Use Voice over IP for Your Business?
Many customers still prefer calling a business landline instead of an advertised cellphone number. A business number can give your company a more professional presence without the cost of a traditional office phone system.
You can also choose other solutions if your business needs more features. These include mobile landlines and multi-user Virtual PBX systems.
What is Voice over IP?
VOIP stands for Voice over Internet Protocol. In simple terms, the service lets you use a business phone number over the internet instead of a traditional copper telephone line.
You can use the number with a mobile app, desktop IP phone or other compatible device. Calls travel through your internet connection, which also makes it easier to move your phone service when you change premises.
Voice Over IP Phone South Africa
A VoIP phone looks similar to a conventional office phone, but it connects to your network instead of a traditional telephone line.
Most IP phones use a LAN cable to connect to your router. Some models can also connect through Wi-Fi. Once connected, the phone can make and receive calls through your VoIP service.
This setup removes the need for a copper telephone line. It also makes moving premises much easier because you can take the phone with you and connect it at your new office.
VOIP South Africa
Virtual Number provides VoIP services in South Africa for businesses that want a local business number without relying on traditional copper infrastructure.
A stable internet connection helps maintain good call quality. Therefore, fibre, LTE and other suitable internet services can all provide the connection required for VoIP.
For a small business, this can provide a practical way to communicate with customers while keeping a professional business number.
VOIP Meaning or Definition
The meaning of VOIP is Voice over Internet Protocol.
Instead of carrying calls through traditional telephone infrastructure, VoIP carries the call through an internet connection. Your call quality will therefore depend on the quality and stability of your internet connection.
Voice over IP App
A mobile app lets you use your business number on a cellphone or computer. You can receive incoming calls through the app and make outgoing calls from your cellphone using your business number.
This gives you more freedom to work away from the office. You can use mobile data or Wi-Fi rather than staying next to a desk phone.
However, call quality depends on your mobile data signal or Wi-Fi connection. A strong and stable connection will normally provide better audio quality.
How Does It Work?
Once you have a compatible Yealink phone, you can connect it to your router. We then provide the username and password needed to connect the phone to your business number.
We can also configure the phone remotely. Once the setup is complete, you can make and receive calls immediately.
Incoming calls to the IP phone are free. Outgoing calls carry the applicable call charges.
Who Would Need This Product?
A small business with one or two employees can use a VoIP service with a desktop phone. The service can also work well for a home office or home-based business.
A business number gives customers a professional way to contact your company. You can also move the service to another location without changing the number, as long as the new location has suitable internet access.
If your business grows, you can move to a multi-user Virtual PBX with additional features.
Why Is This Product Cheaper Than Other Listed Services?
Our entry-level VoIP service focuses on the basics. You get a business number that rings on your selected IP phone or app, without paying for a full PBX with features you may not need.
This makes the service suitable for a small business that simply wants to answer calls professionally.
Businesses that need call routing, multiple users, call recording or other advanced features can choose one of our other packages.
Are VOIP Calls Free?
Incoming calls to a mobile app or IP phone are free, except for 0800 toll-free numbers where different charges can apply.
Call forwarding to a cellphone or landline is not free. Outgoing calls also carry charges.
Our current entry-level package includes 80 free minutes, with additional calls charged according to the applicable rate.
Are VOIP Calls Spam?
SIP technology provides a lower-cost way for businesses and call centres to handle calls. As a result, many companies now use internet-based phone systems.
Some organisations may use VoIP for unwanted calls, while many others use the same technology for normal business communication. The technology itself does not make a call spam.
Are VOIP Calls Traceable?
Some calls can be traced. Identification requirements and the service provider’s records can help authorities identify the owner of a number where the law allows it.
We do not release customer information freely. Authorities must follow the appropriate legal process when they request information.
Are VOIP Phones Wireless?
Yes. Some phones support Wi-Fi, while other models use a LAN cable.
You can also use a mobile app on your cellphone. In that case, your phone connects through mobile data or Wi-Fi.
For office use, DECT phones can provide additional mobility around the workplace.
Are VOIP Phone Systems Reliable?
Yes, but your internet connection plays an important role in call quality.
A stable fibre or LTE connection can provide good call quality. If your internet connection becomes unstable, you may notice poor audio or dropped calls.
You can also use call forwarding as an alternative way to receive calls when required.
Are VOIP Calls Encrypted?
The level of encryption depends on the service, network and system you use. Some systems support encrypted communication, while others may not encrypt every part of the call.
You should also protect your username and password. Keep your login details private and avoid using unsecured public networks for business communications.
Are VOIP Calls Secure?
IP systems can provide secure business communication when you use suitable security measures.
Protect your account details and use strong passwords. We also recommend using a VPN when you connect through public Wi-Fi.
Your own network security also matters. A compromised username and password can allow someone to misuse the account.
Are VOIP Calls Recorded?
Yes, you can record VoIP calls when your package supports call recording.
Call recording is not normally part of the basic service. Premium and multi-user PBX packages can provide recording features, depending on the package selected.
You can contact us if you need call recording for your business.
Are VOIP Phones Different?
Yes. IP phones work differently from conventional landline phones.
Instead of using a traditional telephone connection, an IP phone connects to your network through a LAN cable or, on supported models, Wi-Fi.
Different brands also offer different levels of quality and reliability. Yealink is one of the brands we recommend for business VoIP services.
Are VOIP Numbers Free?
No. A number has an ongoing service cost because the number and service run through the provider’s network.
Incoming calls to your IP phone or app can be free, depending on your package. However, outgoing calls and call forwarding carry applicable charges.
Are VOIP Phone Systems Secure?
SIP systems can provide secure communication, but you must protect your account.
If someone obtains your username and password, they may use the account to make unauthorised calls. For this reason, keep your login information private.
We also apply maximum usage controls to help protect customers from excessive call charges.
Can VoIP Phones Work Over WIFI?
Some phones can connect directly through Wi-Fi. Other models require a LAN cable or an additional Wi-Fi adapter.
Wi-Fi can make installation easier because you do not need to run a network cable directly to the phone. However, a strong and stable Wi-Fi connection remains important for good call quality.
Can VOIP Calls Be Traced?
Yes, calls can be traced in certain circumstances.
Many countries require identification before a number can become active. This information can help link a number to its registered owner.
Authorities can request information through the appropriate legal process.
Can VOIP Receive Text Messages?
Most numbers do not support standard SMS messages.
However, some businesses use their landline number with Business WhatsApp or other third-party services. Compatibility can vary, so we cannot guarantee that every number will work with these services.
Can VOIP Phones Be Wireless?
Yes. Some Yealink phones can connect to Wi-Fi with a suitable adapter.
The phone still needs power to operate. Depending on the model, you can use a standard power supply or Power over Ethernet.
A mobile app provides another option if you want to use your business number away from the office.
Can VOIP Be Hacked?
A VoIP account can become vulnerable if someone gains access to your username and password.
For that reason, keep your login details secure and avoid sharing them with unauthorised people. You should also protect the network that connects your devices.
Good account security can reduce the risk of unauthorised use.
Can VOIP Numbers Be Traced?
Many countries require identity verification when you activate a number. Where those requirements apply, the provider can link the number to the registered customer.
The exact requirements depend on the country and service provider.
Can VoIP Work Without Internet?
No. A normal service needs an internet connection to carry calls.
Mobile data can provide the connection when you use an app. Fibre, LTE or another suitable fixed connection can support an IP phone.
If your internet connection fails, call forwarding may provide another way to receive calls, depending on the service you use.
Can VOIP Call Landlines?
Yes. you can call landlines and mobile numbers.
Call charges vary depending on the destination, network and service provider. International calls can also have different rates and restrictions.
Can VOIP Numbers Be Ported?
Yes. You can port eligible numbers to another service provider.
If you want to move your number to Virtual Number, we can assist with the porting process and the required documentation.
Can VOIP Phones Be Hacked?
Like any internet-connected device, a VoIP phone can become vulnerable if you do not protect it properly.
Use secure passwords and protect the network that connects your phone. Avoid sharing your account details and keep your equipment and software up to date where applicable.
Can VOIP Calls Be Recorded?
Yes. call recording is available on selected Premium and Multi-user services.
Some packages include call recording, while others may charge an additional fee. Contact us if you need this feature and we can explain the available options.
Can VoIP Receive Texts?
Most landline and SIP numbers do not support standard text messages.
However, some businesses connect their numbers to Business WhatsApp through third-party services. This can work in some cases, but we cannot guarantee compatibility.
Can VOIP Call 911?
Emergency calling depends on the number, service provider and local regulations.
If you require emergency calling, confirm the available emergency services with your provider before relying on the service for this purpose.
How VoIP Works
This technology uses the internet to carry telephone calls. The system replaces the need for traditional copper telephone infrastructure.
Your IP phone or mobile app connects to the internet. Once the service is active, you can make and receive calls through your business number.
Good internet speeds and low latency can help provide better call quality.
How VoIP Phones Work
An IP phone connects to the internet through a LAN cable or, on supported models, Wi-Fi.
Once the phone connects to your account, you can make and receive calls using your business number.
A mobile app works in much the same way. Instead of using a desktop phone, you use your cellphone, tablet or computer.
How VoIP Works Step by Step
The basic process is simple:
- Order your number.
- Connect your phone or app to the internet.
- Enter your account details.
- Complete the setup.
- Start making and receiving calls.
We can also provide guidance on setting up your device.
How does VOIP SIP Work
SIP provides the connection between your account and your phone or app.
Your service provider gives you the username, password and other account details required for the device. You then enter those details into the IP phone or compatible application.
Once the account connects successfully, you can make and receive calls.
How VoIP Mobile Works
A mobile service uses a cellphone and an app to handle your business calls.
You need mobile data or Wi-Fi to connect the app. This allows you to make and receive business calls from different locations.
As a result, you can stay connected without keeping a desk phone in one office.
How does the VOIP App Work
You can install an app on your cellphone, laptop or computer.
The app connects to your business number through the internet. You can then answer incoming calls and make outgoing calls through the same business number.
For many small businesses, this can cost less than buying a dedicated office phone.
How Does VOIP Work?
Connect your phone or app to the internet and enter your username account details.
Once the service connects, you can start making and receiving calls.
How to Set Up
The basic setup follows four steps:
- Order a number.
- Connect your device to the internet.
- Set up the phone or app.
- Start making and receiving calls.
We can provide a step-by-step guide for your chosen device.
How to Recharge
You can recharge your account through your online dashboard.
Log in, select the top-up option and make your payment. Once the payment reflects, your available airtime will update.
How Do VOIP Phones Work?
Internet based phones connect to the internet through LAN or Wi-Fi.
Your internet connection carries the calls, so connection quality affects the audio. The advantage is that the phone does not need to stay at one physical location.
For example, you could have a 012 number while operating your business from Cape Town.
What VoIP Means
True meaning is Voice over Internet Protocol.
The technology carries incoming and outgoing calls through the internet rather than traditional telephone infrastructure.
What VoIP Stands For
The true definition is Voice over Internet Protocol.
It describes a telephone service that uses an internet connection to carry voice calls.
What is a VoIP Number?
A SIP number gives your business a telephone number that works through an internet-based phone service.
We provide South African local and national numbers, as well as international numbers for businesses that need overseas calling options.
UIFN numbers are also available.
When Was VOIP Introduced?
This technology has existed for many years. In South Africa, businesses increasingly adopted the technology as traditional copper telephone infrastructure became less practical.
The technology gives businesses another way to maintain a professional telephone service without relying on a traditional copper line.
VoIP When Internet Is Down
A standard service needs an internet connection.
If your internet goes down, the IP phone or app cannot normally connect to the service. However, a Cloud PBX can provide call-forwarding options that allow incoming calls to reach a cellphone, depending on your setup.
When Was VoIP Invented?
First developed over several decades ago, with early internet voice experiments taking place long before businesses adopted the technology on a large scale.
The technology became increasingly practical as broadband internet became more widely available.
When Will VoIP Take Over?
Many South African businesses already use VoIP instead of traditional copper telephone services.
The technology gives businesses more flexibility and removes the need for a physical copper line. Fibre, LTE and other internet services also make it accessible to businesses in many locations.
When Did VoIP Become Popular?
VoIP became more popular as businesses looked for alternatives to traditional telephone systems.
Copper cable theft and the decline of older telephone infrastructure also encouraged businesses to consider internet-based phone services.
When Is VoIP Used?
Businesses use this for many different purposes.
A small company may use a single IP phone, while a larger business may use a Cloud PBX with multiple users, call routing and other features.
Remote workers can also use VoIP apps to handle business calls away from the office.
Where Is VoIP Used?
Works anywhere you have a suitable internet connection.
Businesses can use the service from an office, home, branch, remote location or another suitable workplace.
This flexibility makes it easier to keep the same business number when you move premises.
Countries Where VoIP Is Banned
Regulations vary from country to country.
South Africa allows VoIP services, and businesses can use internet-based telephone services for normal business communication.
International regulations may differ, so check the local rules if you plan to use a VoIP service in another country.
Where to Buy Phones?
Phones are available from IT suppliers, electronics stores and online retailers.
Virtual Number also supplies compatible phones and can assist with configuration.
Where Does a VoIP Phone Plug In?
A typical phone connects to your network through a LAN cable.
The phone also needs power. Some models support Power over Ethernet, which can provide both network connectivity and power through the same cable.
Other models use a separate power supply.
Where to Buy VoIP?
You can buy services directly from a service provider.
Before choosing a service, check the available numbers, call rates, features, support and setup requirements.
Where to Buy Phones in South Africa?
You can buy phones from online stores, IT suppliers and electronics retailers across South Africa.
Virtual Number also supplies Yealink VoIP phones and can assist with setup and configuration.
Where to Buy Phone Service?
Look for a provider that offers the numbers and features your business needs.
You should also consider call rates, support, setup time and whether the provider can help you configure your phone or mobile app.
Where to Buy Phones in Cape Town?
Businesses in Cape Town can buy phones from online suppliers, IT stores and electronics retailers.
Virtual Number can also supply compatible phones and assist with remote configuration.
Which VoIP Phone?
We recommend Yealink phones for many business users because they offer reliable performance and a range of models.
The right phone depends on how many users you have, whether you need wireless connectivity and which features your business requires.
Which Provider Is the Best?
The right provider depends on your business requirements.
Before choosing a provider, compare the number options, monthly costs, call rates, features, support and setup process.
A small business may only need a basic single-user service, while a larger company may need a multi-user PBX.
Which VOIP Services Cannot Be Traced?
You should not assume that a service cannot be traced.
Identification requirements vary between countries and providers. Where a provider holds customer identification records, authorities may use the appropriate legal process to request information.
Which VOIP Software Is Best?
The right software depends on your device and business requirements.
Check whether the software works with your VoIP provider, supports your preferred device and offers the features you need.
For a simple setup, a mobile or desktop app may be enough. Larger businesses may benefit from software that works with a Cloud PBX and multiple users.
Get in touchsee how much it all costs https://www.virtualnumber.co.za/voip/
Speak to us as well about personalized emails from Only R45 per month and R100 per annum fee for domain on www.starcom.co.za
Get in touch with one of our consultants now if you need more details , you can call us telephonic or via Whats App on 0115682555. You can also send us a message via whats app or email on info@virtualnumber.co.za.