PBX

So what does PBX mean exactly? PBX stands for Private Branch Exchange. A PBX system allows your company to transfer calls between users through a VoIP system, so your team can manage communication internally and externally from one business number.

Traditional copper cable landlines and outdated switchboards (PABX systems) no longer support modern business needs. VoIP now replaces them completely, and most new installations use VoIP-based systems. This shift also removes the need for expensive and outdated hardware.

A PBX system allows multiple users to share the same business number. It also enables advanced features such as a welcome message and an IVR (Interactive Voice Response), where clients press options like “1 for sales” or “2 for accounts”.

We also provide call recording, call queuing, time routing, and call forwarding to mobile phones. These features help your business stay professional and ensure your calls get answered, reducing the chance of losing clients to competitors due to missed calls.

We focus on creating a professional telephone experience. We can set up an automated welcome message for your business, or we can use your own recorded voice depending on your preference.

We define our multi-user system as a PBX system in simple terms. This makes it easier for businesses who do not understand technical jargon to understand how the system works.

Our pricing starts at R359 per month for a 5-user system, and this includes all core features. We also offer an unlimited calls multi-user package starting from R549 per user for a minimum of 5 users, subject to a fair usage policy.

✅ 10 UNIQUE FAQs (PBX System – Virtual Number)

1. What does PBX mean in simple terms?

PBX stands for Private Branch Exchange. It allows your business to manage multiple users on one phone system and transfer calls between team members using VoIP.

2. How does a PBX system work with Virtual Number?

A PBX system connects your team through a cloud-based VoIP platform, allowing you to share one business number while routing calls between users and departments.

3. Why do businesses move from traditional landlines to PBX systems?

Businesses switch to PBX systems because copper landlines and old switchboards are outdated, expensive, and less flexible compared to modern VoIP-based communication.

4. Can multiple users share one business number?

Yes, a PBX system allows multiple users to share a single business number while receiving and managing calls across different devices.

5. What is an IVR system in PBX?

An IVR (Interactive Voice Response) system lets callers choose options such as “press 1 for sales” or “press 2 for accounts,” helping direct calls to the correct department automatically.

6. Does the PBX system include call recording?

Yes, Virtual Number includes call recording, allowing businesses to monitor conversations, improve service quality, and keep records of important calls.

7. What is call queuing in a PBX system?

Call queuing allows incoming calls to wait in a virtual line until an agent becomes available, ensuring no calls get lost during busy periods.

8. Can I route calls based on time of day?

Yes, the system allows time-based routing so you can send calls to different destinations during business hours, after hours, or weekends.

9. How much does a PBX system cost with Virtual Number?

A 5-user PBX system starts at R339 per month, and unlimited call packages start from R549 per user (minimum 5 users), depending on the plan and usage policy.

10. Can I use my own voice greeting on the PBX system?

Yes, you can use either a professionally created automated voice greeting or your own recorded message for your business welcome system.

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