A Hosted PBX gives your business a complete telephone system without the cost and hassle of traditional office phone systems. You can manage your phone system online and answer calls from a VoIP phone, mobile app or cellphone.
A Hosted PBX service starts from R249 per month. You do not need additional landlines, and you can manage your system online.
A Hosted PBX is a cloud-based business telephone system. It lets you manage calls and users through an online system.
You do not need special technical knowledge. We can also help you set up and manage the system.
For an office, you only need a suitable data connection. Mobile users can use a cellphone or mobile app instead.
The system includes several useful business phone features. These include call recording, call transfers, welcome messages, IVR, time rules and voicemail.
Your Hosted PBX includes a range of features at no extra cost.
For example, you can use an automated welcome message and IVR menu. Your callers can then choose options such as sales or support.
You can also use voicemail and after-hours services. These features help your business handle calls even when nobody is available.
The original package includes 2 incoming channels with unlimited outgoing calls. You can also order additional incoming channels when your business needs more capacity.
A Hosted PBX works in both office and mobile environments.
In an office, you can connect a VoIP phone to your network through a LAN port. You purchase the VoIP phones separately.
Alternatively, you can use a mobile app. The app only needs a Wi-Fi or data connection.
As a result, your team can answer business calls without staying at a desk. You can even answer your business number from a cellphone while meeting clients or working remotely.
Your voicemail messages can go directly to your email. You can then listen to them from your cellphone or computer.
Give callers a professional first impression with a business greeting. You can record your own message or use an automated welcome message.
An IVR menu lets callers choose the right department. For example, they can press one for sales or another option for support.
You can connect multiple users to your Virtual PBX and manage the system online.
Missed call notifications help your team respond quickly. You can receive an email or SMS when you miss a call.
You can record incoming and outgoing calls through the system. However, you must notify clients when you record calls.
A call queue keeps callers on hold while the system manages incoming calls. This helps your team handle busy periods more effectively.
Time routing lets you control where calls go during different hours. For example, after-hours calls can go to an emergency number or voicemail.
You can also use international numbers for customers in other countries. This allows international clients to contact your business using a local number.
You do not have to purchase expensive telephone handsets. Instead, you can run your business phone system through a mobile app or VoIP phone.
However, a VoIP phone needs a suitable data connection and LAN port. The quality of your connection can also affect call quality.
For mobile users, the app provides a practical alternative. This makes the system suitable for businesses that do not work from a traditional office.
Virtual Number does not use post-paid services for this system. Services run on a prepaid basis, with a 30-day cancellation notice period.
This gives your business more flexibility as your needs change.
If you need help, our support team can assist through email, telephone, live chat and WhatsApp.
We can also help with setting up your phone system and getting your users connected.
A Hosted PBX gives your business one central telephone system while allowing your team to work from different locations.
You can start with the features you need and add incoming channels as your call volume increases.
Most importantly, you can answer business calls from a VoIP phone, mobile app or cellphone. This makes the system suitable for both office-based and mobile businesses.
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