PBX

PBX for Multiple Users

So what does PBX mean exactly? PBX stands for Private Branch Exchange. A PBX system lets your company transfer calls between users through VoIP. As a result, your team can manage internal and external communication from one business number.

Traditional copper landlines and outdated switchboards no longer meet modern business needs. Instead, VoIP provides a more flexible option for today’s businesses. This change also removes the need for expensive telephone hardware.

One Business Number for Your Team

A multi-user phone system allows several employees to share one business number. In addition, it provides useful features such as a welcome message and an IVR (Interactive Voice Response).

For example, callers can press “1 for sales” or “2 for accounts”. The system then sends the call to the correct department.

What’s more, we provide call recording, call queuing, time routing and call forwarding to mobile phones. These features help your business maintain a professional telephone service. As a result, your team can respond to more customer calls and reduce missed opportunities.

Professional Call Management

We focus on creating a professional telephone experience for your business. For example, we can set up an automated welcome message for your company.

Alternatively, you can use your own recorded voice. This gives you a simple way to personalise the way customers hear your business when they call.

We describe our multi-user service as a PBX system in simple terms. Therefore, businesses do not need to understand complicated technical jargon before getting started.

Multi-User Pricing

Our pricing starts at R359 per month for a 5-user system, including the core features. For businesses that need more calling capacity, we also offer an unlimited-calls package from R549 per user for a minimum of 5 users.

The unlimited package operates under a fair usage policy. Therefore, we recommend discussing your requirements with us before choosing a plan.

Frequently Asked Questions

What does PBX mean in simple terms?

PBX stands for Private Branch Exchange. It allows your business to manage multiple users on one phone system. In addition, team members can transfer calls between each other using VoIP.

How does the system work with Virtual Number?

The system connects your team through a cloud-based VoIP platform. As a result, employees can share one business number while managing calls between users and departments.

Why do businesses move from traditional landlines?

Businesses often move away from copper landlines because modern VoIP systems provide greater flexibility. In addition, a cloud-based system can reduce the need for traditional telephone hardware.

Can multiple users share one business number?

Yes. Multiple users can share one business number while receiving calls on different devices. This means your team can work from the office or other locations while keeping the same business number.

What is an IVR system?

An IVR, or Interactive Voice Response system, gives callers different options. For example, a caller can press 1 for sales or 2 for accounts. The system then directs the call to the relevant department.

Does the service include call recording?

Yes. Virtual Number includes call recording. As a result, businesses can keep records of important conversations and review calls when required.

What is call queuing?

Call queuing allows incoming callers to wait in a virtual line until an agent becomes available. Therefore, your team can handle busy periods without immediately losing callers.

Can I route calls based on the time of day?

Yes. You can create time-based routing rules. For example, calls can go to one destination during business hours and another destination after hours or at weekends.

How much does the service cost?

A 5-user system starts at R359 per month. Alternatively, businesses that need unlimited calls can choose packages from R549 per user, with a minimum of 5 users and a fair usage policy. Order it now online .

Can I use my own voice greeting?

Yes. You can use your own recorded message for your business greeting. Alternatively, we can arrange a professionally created automated voice greeting.