An 0800 number gives your business a toll-free number that customers can call without paying for the call. These numbers work well for companies that receive a large number of incoming calls.
Virtual Number provides 0800 numbers for businesses that want to offer customers a free way to get in touch.
An 0800 number can give your business a professional image. Customers can call your company without worrying about call costs.
These numbers work particularly well for larger companies and call centres. Government departments also use toll-free numbers to make it easier for the public to call.
The business owner pays the cost of incoming calls. Rates can change, so contact us for the current call rates.
An 0800 number can support a busy call centre with multiple agents.
Your team can answer calls through VoIP devices. You do not need extra landlines for each agent.
Instead, connect your agents to the business phone system. The system can then manage incoming calls and route them to available staff.
The service includes features from a fully integrated PBX system.
These features can help your team manage a high volume of calls.
You can record calls through the phone system. This can help your business keep track of customer conversations.
Your team can transfer callers to another agent or department. This makes it easier to connect customers with the right person.
Time rules control how the system handles calls at different times. You can use different call settings during office hours and after hours.
An IVR menu lets callers choose an option before they reach an agent. For example, callers can select sales, accounts or support.
A professional welcome message can greet customers when they call. Voice-over recordings cost extra.
The call queue manages callers while they wait for an available agent.
This feature can help your team handle busy periods. Instead of losing the call, customers can remain in the queue until an agent becomes available.
You can also add music while callers wait. Alternatively, use a voice recording to promote new products or services.
The business supplies the music or advertising recording.
The service includes 300 incoming channels. You can purchase additional channels if your business needs more capacity.
This makes the service suitable for larger businesses and call centres that handle many calls at the same time.
Virtual Number currently offers 0800 numbers at R499 per month.
The cost of incoming calls depends on the current rates. Contact us before ordering so we can confirm the latest charges.
Call rates can change from time to time. Therefore, checking the current rate before signing up is important.
A toll-free number can make it easier for potential customers to contact your business.
Customers do not need to worry about the cost of the call. This can encourage them to spend more time speaking with your team.
An 0800 number can also give your business a national presence. You can connect your call centre agents through VoIP devices instead of installing separate landlines.
Virtual Number also provides toll-free numbers in other countries.
This option can help businesses that serve customers outside South Africa. A local toll-free number can make it easier for international customers to contact your company.
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